Terms
and conditions
PRICES
The price for the goods will be as specified in this website
at the date of our acceptance of your order. Prices displayed
for products and services are exclusive of VAT.
ORDERS
Orders placed via website will be automatically confirmed
by email once the Credit or Debit Card transaction has been
successfully completed. Orders placed by other means will
be processed upon receipt but will not be confirmed unless
specifically requested.
Boiler Spares UK Ltd reserves the right to decline to accept
any order(s), without providing any explanation, and will,
within 24 hours of receipt of orders, inform the customer.
DELIVERY
We can arrange delivery by Royal Mail (1st class) for small
items. Alternatively for guaranteed delivery, our regular
methods of delivery are carrier, for which the following terms
and conditions apply:
Standard next day delivery rate: All orders accepted by 2pm
between Monday and Thursday are delivered Next Day Delivery.
Alternatively, the following delivery services are offered:
Express, before 10:00 next day
Saturday AM, before 12:00
All orders accepted by Friday 2pm are despatched on Friday
and delivered by the following Monday, unless Saturday AM
service is requested, in which case delivery will be by midday
Saturday. All orders received after Friday 2pm until Sunday
will be processed on the following Monday.
The following exceptions apply: For deliveries and transport
cost to Non-Mainland UK, Scottish Highlands, Northern Ireland,
Europe and the rest of the world, please contact
us. Customers must refuse acceptance of delivery of parcels
which appear damaged.
In the case that the delivery is not possible due to there
being no person present at the address to sign acceptance
of delivery, the carrier will request a new delivery date
from the customer and an Aborted Delivery charge of £6.50
will be charged to the customer.
We can send small parcels (up to 2kg) by Royal Mail Special
Delivery, next working day before 13:00 (Monday to Friday)
when orders are accepted by 2pm.
OUT OF STOCK ITEMS
In the unlikely event of components not being available for
immediate despatch, Boiler Spares UK Ltd will immediately
notify the customers who shall have the right to cancel or
change the order, in which case any credit card transaction,
if applied, will be reversed within 24 hours of notification.
RETURNS
Goods will only be accepted back with authorisation from Boiler
Spares UK Ltd and with proof of purchase in the form of the
original delivery note or invoice. Customers must contact
Boiler Spares UK Ltd by email or phone to obtain authorisation
prior to return. A restocking charge of up to 100% may be
deducted from credits issued for returned goods ordered in
error, not required, and for goods and packaging that is returned
damaged, defaced, marked or where there is any indication
of incorrect or inappropriate use or tampering. pcbs and electrical
parts cannot be returned if opened.
RISK AND TITLE OF GOODS
The risk of loss of, or damage to the products shall pass
to the customer at the time of delivery. Title of Goods shall
not pass to the customer until all sums due to Boiler Spares
UK Ltd have been received in full.
CLAIMS
Claims for short or incorrect delivery, or damage to the components,
must be made in writing either by fax (0113 2400676), or email
to sales@boilersparesuk.co.uk
within five days from receipt of goods.
WARRANTY
The warranty period is as shown below for each product and
is effective from the date of despatch from boiler spares
uk. The warranty is valid only where goods have been applied
and used for the purpose for which they are intended and which
have not been tampered with.
The warranty periods are:
12 months for replacement parts with proof of purchase
TERMS OF PAYMENT
Payments shall be made by Credit or Debit Card. BACs or cheque
can also be accepted (funds require to be cleared before goods
are despatched).
SPECIFICATIONS
On this website, specifications are, to the best of our knowledge
correct. We do, however, reserve the right to alter them without
notice if absolutely necessary.
EXCLUSION OF LIABILITY
Boiler Spares UK Ltd shall not be liable in respect
of claims arising by reason of death or personal injury, except
in so far as the death or injury is attributable to a failure
by Boiler Spares UK Ltd to exercise reasonable care.
Further, under no circumstances whatsoever shall Boiler Spares
UK Ltd be liable for consequential losses special to the particular circumstances
of the customer, indirect losses, work required in connection
with the removal or change of defective goods and the installation
of repaired or substituted goods, loss of profits, damage
to property or wasted expenditure.
Without prejudice to this condition, where goods are supplied
for the purpose of a business, Boiler Spares UK Ltd 's liability,
whether in respect of one claim or the aggregate of various
claims (other than for claims for death or personal injury
to the extent that the same is caused by a failure of Boiler
Spares UK Ltd to take reasonable care), shall not exceed £1,000,000
and the customer agrees to insure adequately to cover claims
in excess of such amount.
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